FAQ

Uplay Accelerator offers detailed router configuration tutorials, supporting popular router firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, OpenWrt, and more. Configuration steps typically include: 1) Logging into the router management interface; 2) Accessing acceleration client settings; 3) Importing the configuration file provided by Uplay Accelerator; 4) Entering your Uplay Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without the need to install clients on each device.

Yes, Uplay Accelerator has specially optimized streaming performance. Our high-speed nodes can smoothly stream 4K ultra-high-definition video content. Uplay Accelerator regularly updates the server IP pool to ensure a stable streaming access experience. However, please note that Uplay Accelerator does not encourage users to breach the terms of service of any streaming platform.

Thanks to the efficient design of the WireGuard protocol, Uplay Accelerator has minimal impact on internet speed. In most cases, speed loss is no more than 5-10% of the original bandwidth. In some instances, if your ISP throttles specific traffic (e.g., video streaming or P2P), using Uplay Accelerator may improve speed since the encrypted connection prevents deep packet inspection (DPI) and traffic identification by the ISP.

Yes, Uplay Accelerator Lightning version supports up to 6 devices connected simultaneously, while the flagship version supports up to 10 devices. This means you can use accelerator protection on multiple devices such as smartphones, computers, tablets, smart TVs, etc., without extra fees. If you need protection for more devices, we recommend configuring Uplay Accelerator on your router, which secures all devices in your home with a single setup.

Public WiFi is a high-risk scenario for data theft by hackers. When you connect to Uplay Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, ensuring that even if someone conducts a man-in-the-middle attack or sniffs traffic on the same WiFi network, they cannot read your data. Uplay Accelerator also offers an automatic connection feature that activates accelerator protection when an unsafe WiFi network is detected.

Yes, Uplay Accelerator's no-logs policy has been independently audited by the renowned security auditing firm Cure53. The audit team conducted a comprehensive examination of Uplay Accelerator's server infrastructure, codebase, and operational procedures, confirming that Uplay Accelerator does not log any data that can identify users. The complete audit report is publicly available on the Uplay Accelerator website.

Yes, Uplay Accelerator provides a native Linux command-line client, supporting mainstream distributions like Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, Arch Linux, etc. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features including WireGuard protocol, split routing, and kill switch.

Yes, the Uplay Accelerator flagship version includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, running online services that require a fixed IP, and avoiding CAPTCHA challenges triggered by frequently changing IP addresses. Static IPs are assigned exclusively for your use and are not shared with other users.

Uplay Accelerator includes comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents browsers from exposing the true IP via WebRTC interfaces; and IPv6 leak protection ensures that IPv6 traffic is also protected. You can verify your protection status at any time through the built-in leak testing tool in the Uplay Accelerator client or by accessing third-party detection websites.

Uplay Accelerator's proprietary obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with stringent network restrictions, Uplay Accelerator's obfuscation mode can assist users in overcoming blocks and regaining access to a free internet. However, please note that Uplay Accelerator advocates responsible accelerator use in compliance with local laws and regulations.

Uplay Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency for payment may provide added anonymity. All payment channels are processed through PCI DSS-compliant secure gateways to ensure your payment information is safe.

Uplay Accelerator has over 3000 servers deployed in over 80 countries and regions worldwide. Key coverage areas include North America (over 30 cities in the US and 5 cities in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, Switzerland, etc.), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India, etc.), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).

Yes, Uplay Accelerator offers extensions for Chrome and Firefox. The browser extensions run lightweight and only encrypt the traffic within the browser (not affecting other applications). They are particularly suited for scenarios requiring quick IP switching such as cross-border shopping comparisons. The browser extensions also feature built-in WebRTC leak protection and ad-blocking capabilities.

Uplay Accelerator offers multiple customer support channels: 1) 24/7 online chat—visit the Uplay Accelerator website for real-time customer interaction, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically responded to within 24 hours; 3) Help center—containing hundreds of detailed tutorials and troubleshooting guides. Our customer support team provides bilingual service in both Chinese and English.

Uplay Accelerator's Lightning and Flagship versions come with built-in ad-blocking and malicious website protection. This feature operates at the DNS level, blocking the loading of ad trackers, malicious domain names, and phishing sites during DNS resolution by maintaining a blacklist of over 1 million rules updated daily. This approach is more efficient than traditional browser ad-blocking plugins as it prevents unwanted connection requests at the network level.